Archive for the ‘In the News’ Category

A Tale of Two Ads: the cost of disconnection

May 9th, 2017 by Robin Anselmi

Empathy. (Don’t roll your eyes.) People often call it a ‘soft skill’ – and the underlying implication is that ‘soft skills’ just aren’t as business critical as other skills. A few weeks ago, Pepsi found out exactly how critical this ‘soft skill’ is to business. If you haven’t heard, they launched this ad, featuring Kendall…

The Heart of Transformation

February 17th, 2015 by Mickey Connolly

For anyone who has lived through, or led, large-scale change in today’s corporate environment, the notion that “people resist change” often stands as a taken-for-granted starting point for any discussion about how to catalyze or manage people through transition. In fact, the most common change models are often loosely based on Elizabeth Kübler-Ross’ Stages of…

Trust is Built, Not Granted

March 17th, 2014 by Mickey Connolly

When people think about trust, they very quickly leap to thinking about someone’s character.